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Debit card dispute bank of america8/10/2023 If the cardholder’s claim seems valid, a chargeback will be approved. The third step in the bank dispute process is for the bank to review the matter and approve or deny the claim. Transcripts of conversations held with the merchant.The bank may also ask for some documentation from the cardholder, including: The reason for this is to ensure that the cardholder is protected from both fraud and merchant mishandling. ![]() A bank might issue the cardholder a provisional credit while the claim is investigated, even before a chargeback is approved. In order to approve or deny a dispute, the issuing bank will scrutinize the cardholder’s claim. If any of the above criteria are met, the cardholder may submit their claim to their bank for further review.
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